Process after receipt of order

At Kent Leuchten, we attach great importance to realising your order quickly and reliably. Our aim is to provide you with a first-class shopping experience, from order to delivery. Here's how the process works:

Order Approval: as soon as we receive your order, it will be checked and approved immediately. In general, the delivery times apply, which can also be seen on our homepage kentleuchten.de. However, if the delivery time deviates significantly from the stated delivery times, you will of course be contacted by us.

Production and packaging: Your order will then be added to our production line. After production, your product is carefully packaged to ensure that it arrives in perfect condition.

Shipping: Shipping is organised with our reliable shipping partners. Your order will be dispatched to you quickly and reliably.

Throughout the process, our customer care team will keep you informed. You will receive regular updates at every step so that you always know where your order is and when it will arrive.

Please contact us. Our team would be glad to support and help you.

Each luminaire is manufactured to your order, just as you want it. As we attach great importance to a fast and organised process, we are therefore unable to make changes to approved orders.

After your order has been approved, our delivery time is max 2-3 weeks. For special projects or orders this might change.

Yes, that is possible! As each luminaire is customised to your order, we can make changes to suit your requirements. Whether you want adjustments to the light colour, the body colour or the product dimensions - we are happy to implement your ideas.

Simply contact us with your specific requirements and our team will ensure that your luminaire is manufactured exactly the way you want it. We look forward to realising your individual wishes and providing you with a customised product.

At Kent Leuchten, we want to make sure that your order arrives safely and quickly. That's why we offer various shipping options depending on the order value and the delivery location.

Shipping within Germany:

For orders with an order value of less than 100 euros, we charge a flat-rate shipping fee of 20 euros.

From an order value of 100 euros, we deliver your order free of charge within Germany.

Shipping abroad:

For orders with a value of less than 100 euros, we charge a shipping fee of 50 euros.

From an order value of 100 euros, we deliver your order abroad free of charge.

We work with reliable shipping service providers to ensure that your order arrives safely and on time. If you have any questions about our shipping costs or delivery options, please do not hesitate to contact us. Our customer service team will be happy to assist you.

You can return a delivered product within 14 days without comment if it has a technical defect.

Before you return the product to us, you must contact our customer service department to obtain a return barcode. You can then simply send the product back to us.

Unfortunately, we cannot accept returns for customised products.

We accept all common payment methods:

- Payment by credit or debit card

- Secure payment via PayPal

- Payment with ApplePay

- Payment with Klarna Sofort

- Payment with Giro Pay

- Payment by bank transfer.

For detailed information, please take a look at our Payment methods | Kent lights page .

Our shipping service providers make every effort to deliver your orders to you in perfect condition. Despite all our efforts, it can unfortunately sometimes happen that your product arrives damaged.

In such cases, please contact our customer service immediately. We will solve the problem as quickly as possible and either send you a replacement product or offer you a refund.

We attach great importance to your feedback, especially in the event of queries or problems. You can reach us by mobile phone, email or via the contact form on our website www.kentleuchten.de .